Currently most voice AI systems do not yet have a satisfactory reliability level. One common occurrence is voice AI hallucination.

This can manifest itself in various forms:

  1. The voice AI agent skips steps
  2. The voice AI agent forgets to call a function
  3. The voice AI agent does not follow the prompt instructions

While some of the blame lies in the yet unperfected and unpredictable nature of LLMs, we have seen that better prompting can increase the accuracy rate of the voice AI agent from 40% to up to 85%.

Here are the top three tips to make your voice AI system more reliable.

  1. Select a voice AI platform, such as Leaping AI, that allows you to set up specific prompts for each conversation step.
  2. Have AI improve the prompts and identify ways that the prompts can lead to more deterministic behaviour.
  3. Work with prompt engineering experts that can help you improve the reliability of your deployment. At Leaping AI, we have deep expertise helping customers with their voice AI agent prompts.