FINN, Germany's fastest-growing car subscription service, partners with Leaping AI to automate their customer support operations. With 25,000 active subscriptions across Germany, FINN needed a scalable solution to handle inquiries and optimize different processes.

They have started working with LeapingAI in May 2025 only. This case study will be updated once long-term results are showing.

About FINN 🚘

FINN is a Munich-based car subscription startup that lets customers drive cars without the long-term commitment of buying or leasing. Founded in 2019, the company has grown rapidly to become Germany's leading car subscription service.

Key facts about Finn:

• 25,000 active subscriptions in Germany

• €160 million in annual recurring revenue

• Hundreds of car models from 30 brands including BMW, BYD, Audi, and Hyundai

• All-inclusive pricing that covers insurance, maintenance, registration, and taxes

• Flexible terms starting from six months

• 35% of their fleet is fully electric vehicles (targeting 80% by 2028)

The company operates as a tech-enabled service, delivering cars directly to customers' homes and handling all the paperwork, insurance, and maintenance. Customers pay a fixed monthly fee and can return or switch cars with minimal hassle.

FINN is a very forward-thinking company with plans to expand AI automation to other business areas

The Challenge

As a fast-growing startup, FINN needed to scale their operations efficiently. Like many tech companies, they focus heavily on automation to optimize different parts of their business.

Their main challenges included:

1. Workshop coordination: Managing communication with repair shops and service centers for their large vehicle fleet

2. Customer retention: Re-engaging customers who had canceled or paused their subscriptions

3. Scaling operations: Growing their customer base without proportionally increasing operational costs

4. Automation strategy: Building internal capabilities to implement and manage automation tools

The Solution: Leaping AI Voice Technology 🤝

FINN chose Leaping AI as their voice AI partner, but with a unique implementation approach. Rather than having Leaping AI handle the full setup, FINN's own automation engineers implement the voice AI solutions using our platform.

This approach fits perfectly with FINN's strategy of:

• Building internal automation expertise

• Maintaining control over their technology stack

• Customizing solutions to their specific needs

Current Use Cases

1. Workshop Calling FINN's voice AI agents handle communication with repair shops and service centers that maintain their vehicle fleet. This automation helps coordinate the maintenance of their 25,000+ subscription vehicles across Germany.

2. Customer Reactivation The voice AI agents contact former customers to:

• Understand why they canceled their subscription

• Present new offers or solutions

• Re-engage them with the service

• Currently achieving a 5% reactivation rate

Implementation Approach

FINN's automation engineers work directly with Leaping AI's platform to:

• Design conversation flows for their specific use cases

• Integrate with their existing systems

• Monitor and improve performance

• Scale successful automations to new areas

Early Results

While FINN has just started using Leaping AI, initial results already show:

Customer Reactivation Success

• 5% lead reactivation rate from voice AI outreach

• Automated outreach to former customers at scale

• Consistent messaging and follow-up process

Operational Benefits

• Reduced manual calling tasks for their team

• Consistent outreach quality across all customer touchpoints

• Scalable customer engagement that grows with their business

• Better use of human resources for complex tasks

Looking Ahead

As FINN continues to grow and expand their automation capabilities, their partnership with Leaping AI provides a foundation for scaling their customer communications efficiently. The company's focus on technology and automation positions them well to explore additional voice AI applications as their business evolves.

What makes this partnership unique is FINN's hands-on approach.

Their automation engineers work directly with Leaping AI's platform, allowing them to:

• Build internal expertise in voice AI automation

• Customize solutions for their specific business needs

• Scale successful implementations quickly

• Maintain full control over their customer interactions

The entire approach aligns with FINN's overall business strategy of using technology and automation to scale efficiently while maintaining high service quality.

About Leaping AI

Leaping AI provides voice AI technology that helps fast-growing companies automate customer service without losing quality. Our AI call center solutions work with your existing tech team to create custom automation that fits your specific business needs.

With human-like voices, quick responses (under 2 seconds), and systems that improve over time, our voice agents help companies across industries - from mobility services to healthcare - scale their operations efficiently.

Want to see how our voice AI can help your business grow without adding headcount?

👉 Contact us today! Book a free voice AI demo.