Missing customer calls means missing revenue. For home service companies handling thousands of daily inquiries, that's a problem worth solving.

Thompson Creek found their solution with voice AI - and the results are impressive. Their AI agents now schedule around 200 appointments monthly with a close value of $550K, tracking toward $1 million in AI-influenced sales.

Here's how they transformed their appointment scheduling process with Leaping AI. 🚀

📌 TL;DR

Thompson Creek implemented Leaping AI's voice AI technology to automate their inbound appointment scheduling.

In just one month, their AI agents scheduled close to 200 appointments with a close value of $550K, tracking toward $1M in monthly sales. The automated customer service AI handles complex scheduling while maintaining high customer satisfaction, proving that voice AI technology can transform home service operations.

The Home Service Industry's biggest Challenge

Every home service business knows the struggle: customers call throughout the day needing quotes, consultations, and service appointments. Missing these calls means missing revenue. But staffing a full call center is expensive and complex.

Thompson Creek faced exactly this challenge. With thousands of daily inbound calls for window and door consultations, they needed a solution that could:

• Handle high call volumes without dropping leads

• Schedule appointments accurately and efficiently

• Maintain professional customer service standards

• Scale without proportionally increasing costs

How does Voice AI Handle Appointment Scheduling?

Our voice AI agents work like highly trained appointment schedulers who never need breaks.

When customers call Thompson Creek, the AI:

1. Answers immediately - No more missed calls or long hold times

2. Qualifies the lead - Asks about project needs, timeline, and budget

3. Checks availability - Integrates with scheduling systems in real-time

4. Books the appointment - Confirms all details with the customer

5. Sends confirmations - Automatic reminders reduce no-shows

The entire process of appointment scheduling with AI feels natural and conversational. Customers often don't even realize they're speaking with AI - they just appreciate the quick, efficient service.

The Numbers that matter 📊

Thompson Creek's results speak volumes about the potential of voice AI for customer support:

• 179 appointments scheduled in a single month through AI

• $550K in close value from AI-scheduled appointments

• Tracking toward $1M monthly in AI-influenced sales

• Zero missed calls during business hours

These aren't theoretical benefits - they're real results from a real business using Leaping AI.

Why Voice AI excels at Appointment Setting

It's important to understand what Voice AI does best.

While some companies promise AI that can handle complex sales conversations, we focus on what actually works: appointment scheduling and customer service automation.

Here's why appointment setting is the perfect use case for AI voice agents:

• Structured conversations - Appointment scheduling follows predictable patterns

• Clear objectives - Book the appointment, gather information, confirm details

• Measurable success - Easy to track appointments scheduled and kept

• High volume impact - Automating repetitive scheduling tasks frees up human agents

Thompson Creek's human sales team still handles the actual selling - but now they can focus on qualified, scheduled appointments instead of answering basic scheduling calls.

Read more on how they are using Leaping AI in our Case Study on Voice AI for Home Service with Thompson Creek.

Implementation Best Practices from Thompson Creek

Based on Thompson Creek's success, here are key factors for implementing an AI voicebot effectively:

1. Start with Leadership Buy-In

Thompson Creek's C-suite championed the project from day one, ensuring all departments aligned on goals and expectations.

2. Focus on Integration

The AI seamlessly connects with Thompson Creek's existing CRM and scheduling systems. No manual data entry required.

3. Design for Recovery

If a customer hangs up mid-call, Thompson Creek's system automatically calls them back within 5 seconds, connecting them to a human agent. No lead left behind! 💪

4. Measure What Matters

Track appointments scheduled, show rates, and revenue generated - not just call volume.

How to Get Started with Voice AI for Your Business

Ready to automate your appointment scheduling like Thompson Creek?

Here's your roadmap:

1. Identify your highest-volume call types - Usually appointment scheduling and basic inquiries

2. Map your current call flow - Document how appointments are scheduled today

3. Choose the right voice AI platform - Look for proven results in appointment scheduling 👉 read our comparison of the best voice AI platforms

4. Start with a pilot program - Test with one service line or region first

5. Scale based on results - Expand as you see positive ROI

Leaping AI's platform makes this process simple with our intuitive conversation designer and comprehensive quality monitoring tools. You can build AI conversations using natural language - no programming required.

The Future of AI for Home Service Businesses

Thompson Creek's success represents just the beginning of Voice AI for Home Service.

More and more companies are adopting AI platforms for:

• After-hours appointment scheduling

• Service reminders and follow-ups

• Customer satisfaction surveys

• Billing inquiries and payment processing

The key is starting with high-impact, high-volume use cases like appointment scheduling, then expanding based on proven results.

Ready to Automate your Appointment Scheduling and other Tasks with AI?

Thompson Creek's journey from overwhelmed call center to automated efficiency shows what's possible with the right AI call center solution. Their AI agents don't just answer calls - they drive real business results.

If you're ready to stop missing calls and start scheduling more appointments, Leaping AI can help. Our voice AI for enterprises handles up to 70% of customer service calls while maintaining 90%+ customer satisfaction.

Don't let another potential appointment slip through the cracks.

See how voice AI can transform your home service business.

👉 Book your free demo call today and discover why leading companies choose Leaping AI for their voice automation needs.