Podcast
Skip the Hype, Book the Appointment: Alec Newcomb on AI That Pays Off
Alec Newcomb of Thompson Creek on separating AI results from hype, and why many customers over 72 prefer talking to voice AI.
New Tools, Same Playbook
Aspen Roofing's Tim Nussbeck explains why his team treated their AI voice agent like a new hire, not new software, and tackled their hardest call type first.
Where Automation Ends and the Human Touch Begins
Panda Exteriors President Christian Curry explains how automating appointment confirmations let his team redeploy five CSRs to revenue-generating work, without changing anything for the canvassers knocking doors.
Automating the Redial, Not the Relationship
Bath Experts VP of Marketing Jay Shah explains how a forgotten lead database became new revenue, and why he still keeps humans on the freshest leads.
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